Frequently Asked Questions
Everything you need to know about shopping with TJ Hughes
What are your standard delivery options?
We offer Standard Delivery which typically takes 3-5 working days, and Next Day Delivery for orders placed before our afternoon cutoff time. Shipping costs are calculated at checkout based on the size and weight of your items.
What is your return policy?
You can return most items within 28 days of receipt for a full refund, provided they are in their original packaging and in a resalable condition. Some exclusions apply for hygiene-sensitive products like mattresses or cosmetics.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your parcel's journey via our courier's website.
Which payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and Maestro. Additionally, we offer secure checkout options via PayPal and buy-now-pay-later services such as Klarna.
Are your products genuine and brand new?
Yes, all products sold by TJ Hughes are 100% authentic and brand new. We work directly with major brands and reputable suppliers to ensure you receive high-quality goods at discount prices.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. If you need to cancel or amend an order, please contact our customer service team immediately. Once an order has reached the picking stage in our warehouse, changes may no longer be possible.